Understanding the mediator’s role
The mediator is an impartial person who helps the different parties find a solution that everyone is satisfied with. They do not take sides with the worker or the employer. Their role is to:
- contact the participants
- invite the parties to a meeting at a neutral location
- create an atmosphere conducive to dialogue
- explain the rules of mediation
- inform the parties of their rights and obligations
- allow the different parties to express their respective points of view
- assist the worker and the employer in finding a fair and voluntary solution
- make sure both parties are satisfied with the terms of the agreement
All CNESST mediators must comply with a code of ethics.