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Understanding the mediator’s role

The mediator is an impartial person who helps the different parties find a solution that everyone is satisfied with. They do not take sides with the worker or the employer. Their role is to:  

  • contact the participants 
  • invite the parties to a meeting at a neutral location 
  • create an atmosphere conducive to dialogue 
  • explain the rules of mediation 
  • inform the parties of their rights and obligations 
  • allow the different parties to express their respective points of view 
  • assist the worker and the employer in finding a fair and voluntary solution 
  • make sure both parties are satisfied with the terms of the agreement 

All CNESST mediators must comply with a code of ethics

Laws and regulations

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