Service quality complaints
We are committed to providing you with quality services and meeting your needs. If, despite our efforts, you are not satisfied with the services offered or provided by the CNESST, you may file a complaint.
The quality of our services is our top priority. Our Statement of Services sets out the values underlying our actions: respect, fairness and professionalism. We take various measures to ensure you are satisfied with our services.
To ensure your satisfaction, we have developed a policy based on best practices for managing service quality complaints.
Complaints are examined rigorously and impartially in accordance with our Statement of Services. When we receive your complaint, we will:
- call you back within 2 working days
- respond to your complaint within 10 working days
- take the necessary corrective measures, if possible
How to file a service quality complaint
Your complaint must be filed, verbally or in writing, with the Quality Complaints Service. This service is separate from the CNESST’s other administrative units.
Your complaint must include:
- your first name and surname
- your telephone number because this is how we will contact you
- additional information about the reasons for your complaint
Ways to file a complaint
You can also contact us:
- By mail
Quality Complaints Service
P.O. Box 6056, Centre-Ville Branch
Montréal (Québec) H3C 4E1
- By telephone
Telephone (Montreal region): 514 906-3040
Toll free: 1 800 667-7585
You can leave a voicemail any time.
- By fax
Fax: 514 906-3042
- By email
Do not send personal or confidential information by email.
If you are still not satisfied with how your complaint was handled and believe that you have not been treated in a fair and equitable manner, you may contact the Ombudsman.