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Online complaints about labour standards

Make sure the subject of your complaint is related to labour standards. There are some things you may need to consider before you can file a complaint. A good preparation will help you present it in a clear, concise and factual manner.

You can file your complaint about labour standards using our online service. Take time to inform yourself and write down all the information you feel is necessary before filing your complaint. Keep this information so that you can accurately explain your complaint.

Inform yourself

Make sure you understand and know your rights through the information available on labour standards regarding your situation. Our website contains a wealth of information that could help you get started.

If needed, you can:

  • contact us by phone at 1 844 838-0808 and select the option "Labour standards"
  • send a request for information online for an agent to contact you for more information

Discuss the situation with your employer

Ask to meet with your employer to clarify the situation and, as far as possible, try to resolve the problem. This process often resolves the disagreement and prevents you from filing a complaint with the CNESST. It is in the best interest of you both.

If your efforts are inconclusive, file a complaint as soon as possible to make sure you meet the legal deadlines.

Make sure you meet the deadlines

The deadlines for filing a labour standards complaint vary from 45 days to 2 years from the date of the event in question. We recommend that you file your complaint as soon as possible so you do not lose your rights.

Submit a complaint online

At each step, you have 25 minutes to enter your information. After this period, this online service will be deactivated automatically. Make sure you have all the documents you need to file your complaint. Gather the necessary documents for filing your complaint.

Information about your complaint should be kept in a file for easy reference. This file must include the documents necessary for filing a complaint.

List of documents required for filing a complaint
  • Pay slip
  • Work schedule or a record of hours worked
  • Notice of termination of employment or tax slip (T4 or Relevé 1)
  • Other documents that you consider essential 

If you are unable to complete your complaint online, please contact us.

Registration of your complaint during input

The information entered can be saved on a personal computer or on a USB stick. You must keep the file name assigned by the system. This name should not be changed. The file is kept for 10 days. After this period, it will no longer be accessible and you will have to file your complaint again. 

Printing or keeping the summary of your complaint

If you wish to print or keep the summary of your complaint in PDF version, you must do so  when get to step "Declaration and transmission". Once the complaint has been sent, you will no longer be able to print or consult it. Once you have finished printing or saving your document, it is important to click on the button "I wish to file a complaint ” to transmit your complaint.

Official filing of a complaint

The complaint will be officially filed when the course is completed and you have pressed the button "I wish to file a complaint”.

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